Shipping


Shipping and Delivery

Shipping delays

We ship all our orders within 24 hours from Utah on business days!

You can choose between an expedited Express 2-3 days shipping or a standard 4-5 shipping at your convenience.

Please refer to your tracking number once you receive it for more information about your delivery, or contact our support team.

 

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail.

This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically send the order to our warehouse to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

 

Order Shipment

If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  

If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@novaalab.com

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

If your item(s) do arrive damaged please send photos to support@novaalab.com.

 

Cancellations & Refunds

If you order has already been shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


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SHIELD INSURANCE

SELECT ADDITIONAL INSURANCE

Shipping Insurance

For just

$0.0

Against loss, theft, or damage in transit and instant resolution. Learn More
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Shield Insurance

SHIPPING INSURANCE

Add peace of mind to your purchase by selecting the SHIELD Shipping Insurance at checkout. This coverage safeguards against loss, theft, or damage in transit, ensuring your items reach you safely. In case of any issues, benefit from an instant resolution with priority handling of your ticket by our customer service team, ensuring a quick and hassle-free replacement or refund.

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Shield Insurance

WARRANTY EXTENSION

The 2-year warranty extension adds extra protection to your initial 1-year warranty, giving you a full 3 years of coverage for all items in your cart at the time of purchase. This optional extended warranty ensures peace of mind by covering product repairs or replacements due to manufacturing defects, wear, or other issues. Please note, only the items in your cart at checkout will be covered by this warranty extension. Simply select the warranty option in your cart to activate extended protection.

Why choose the Warranty Extension?

Enhanced Product Security: Extend your warranty to 3 years, ensuring your device is protected for longer.
Hassle-Free Support: Get priority assistance from our support team whenever you need it.
Extra-Fast Replacement Service: Receive a new device promptly without the hassle of returning the defective one.
Cost Savings on Repairs: Avoid unexpected repair or replacement costs with comprehensive coverage.